Contact and support
A clear route to accountable support.
Signed-in users can open and track a support case from the application. Security incidents should be escalated without including passwords, OTPs, tokens, or full account numbers.
Account support
Use Help and support in the investor application so the case is linked to your verified account.
Transaction review
Include the Vertex reference, status, date, and amount. Never send credentials or unmasked payout details.
Security report
Revoke affected sessions, change credentials through the identity provider, and open an urgent support case.
Service expectation
Response and processing estimates are displayed with the relevant workflow and may vary during compliance review.